Frequently Asked Questions - here is what you need to know!

I Ordered or Want to Order at Mysolominer.com

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Finding the perfect Solo Miner has never been easier! Simply browse our selection hardware, choose the model that suits your needs, and hit "Add to Cart."

From there, you’ll breeze through our secure, hassle-free checkout process in just a few clicks. It’s fast, easy, and safe.

We offer a variety of secure payment methods to make your shopping experience smooth and easy:

  • Major Credit & Debit cards: Visa, Mastercard, American Express
  • PayPal: Fast and secure online payments
  • Google Pay & Apple Pay: Convenient, one-touch payments
  • Shop Pay (by Shopify): Quick and secure checkout for faster transactions
  • Crypto payments (by Crypto.com): Pay with crypto for quick and secure payments!
  • Regional-specific payment methods to cater to your preferences!

All payments are processed securely
through Shopify, ensuring your information is protected every step of the way.

Rest assured, when shopping with Mysolominer.com, your payments are fully protected.

We are a Europe-registered business
committed to ensuring your privacy and security. Our website uses Shopify’s
state-of-the-art payment gateway, which encrypts all information and every
transaction and protects it against fraud.

Your personal and payment details
are kept completely confidential, so you can shop with peace of mind.

We want you to feel completely at ease when shopping with us, which is why we offer a 14-day return policy.

If you’re not entirely satisfied with your purchase, you can return it within 14
days of delivery
, as long as the product is unused and in its original packaging.

Once we receive your returned product and verify its condition, we’ll promptly process your refund. See our return policy for the terms and conditions for returns.

How it works:

  • Return within 14 days after receiving the product: Simply contact us to initiate your return.
  • Product Condition: Ensure the item is unused and still in its original packaging.

Refund Process: After we receive and inspect your return, we’ll issue your refund directly to your original payment method.

If you have any questions or need assistance with your return, our customer support team is here to help!

We understand that sometimes things don't go according to plan! If we haven't shipped your order yet, we’re always happy to assist you with modifying or cancelling your order. Reach out to us directly, and we’ll do our best to accommodate your request before it is processed and/or shipped.

Once your order has been shipped, we’re unable to make any changes. However, if you still need adjustments, you can take advantage of our 14-day return policy.

You can return the product (as long as it’s unused and in its original packaging) for a full refund of the product price or to exchange it for something that better suits your needs - don't know yet what to get? Ask for store credit directly into your account, and get an additional 5% store credits bonus!.

Feel free to contact our customer support team for any help with cancellations, modifications, or returns. We're happy to assist!

We want your Solo Warrior V.1 to reach you as quickly and safely as possible. Here’s everything you need to know about our
shipping process: 

Order Processing Time
We process all orders within 1-3 business days after confirmation. Orders placed on weekends or holidays will be processed the next business day, though we aim to get your
order to you quicker! Please note that during peak seasons or if unexpected carrier delays occur (outside our control), processing times may extend slightly. We’ll keep you updated every step of the way! See our shipping policy for all relevant information.

Shipping Times

  • In Europe: Orders typically arrive within 1 - 10 business days under normal conditions..
  • International Shipping: Shipping outside Europe may take 5-20 business days, depending on the destination.

Rest assured, you’ll receive a tracking number once your order is shipped, so you can follow your package's journey from our warehouse to your doorstep.

Shipping Options & Costs

We offer flexible shipping options to fit your
needs:

  • Standard Shipping: Affordable rates:
  1. Netherlands: delivery in 1-3 business days (incl. Track & Trace) | € 5.45
  2. Europe: Delivery in 2 – 10 business days (incl. Track & Trace) | € 9.99
  3. International Shipping: Available to selected countries, with delivery times ranging from 5-20 business days depending on your location (incl. Track & Trace) | € 12,50
    * The actual Shipping costs will be calculated at checkout based on your location and package weight.
  • Free Shipping:
  1. International: € 150,00 or more = free standard shipping (incl. Track & trace)!
  2. Europe: € 100,00 or more = free standard shipping (incl. Track & trace)!
  3. Netherlands: € 50,00 or more = Free Shipping (incl. Track & trace)!

Fast & Secure Delivery
Once your order is on its way, you’ll receive a
confirmation email with a tracking number so you can track your package every step of the way. 

Lost or Damaged Items
If your package arrives damaged or doesn’t
arrive at all, please contact us within 7 days of the expected delivery date. We’ll help you file a claim with the carrier and ensure you’re taken care of.

Incorrect Shipping Details
Before completing your purchase, make sure all your shipping details are correct. If a package is returned due to incorrect
address information, additional fees may apply for re-delivery (also see our Terms
& Conditions
).

Returns for Shipping Errors
If we send the wrong item by mistake, don’t
worry! We’ll cover the cost of return shipping and promptly send you the correct item. 

Need Assistance?

  1. Our customer service team is here for you! If
    you have any questions about shipping or need help with your order, feel free to reach out to us!  

Absolutely. As soon as your order is shipped,
we’ll send you an email confirmation with a tracking number. This tracking number will allow you to follow your package in real-time.

You’ll also receive a link to track your shipment through the carrier’s website, giving you the ability to see its current status and estimated delivery date!

We understand how important it is to receive your order in perfect condition.

If you notice any damage or defects upon arrival, please contact us immediately with photos of the issue. Our team will work closely with you to resolve the problem as quickly as possible.

We offer a simple and no nonsense process to either replace the damaged product or, in case we can't deliver one within reasonable time, provide you with a full refund

You can reach our customer service team through email or social media, and we’ll guide you through the steps to get everything sorted out smoothly!

Yes, we do! We offer shipping across the entire European continent as well as internationally. For full details on shipping options, please refer to our Shipping Policy.

If your country is not listed, unfortunately, we do not ship there at the moment, but we are continuously working to expand our shipping destinations. Stay tuned for updates!

Please note that international orders may be subject to custom duties or taxes, depending on your country's regulations. You are responsible for any import duties, taxes, or customs fees that may apply to your order.

Applying a discount code is simple! Here's how you can do it:

  1. Add items to your cart: Once you've selected everything you’d like to purchase, click on your cart icon to proceed to checkout.
  2. Enter the discount code: On the checkout page, you’ll see an option to enter a discount code. Simply type or paste the code into the "Discount code" box.
  3. Apply the code: Click on the “Apply” button, and you’ll see your discount reflected in the total order amount.

Please note that discount codes are case-sensitive and may have specific terms or expiration dates. If you experience any issues or have questions about using a discount code, feel free to contact our customer support team for assistance!

All you need to know about the Solo Warrior

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The Solo Warrior is cutting-edge starters hardware for your solo Bitcoin mining adventure. It’s your personal gateway to the Bitcoin blockchain’s ‘lottery’, giving you a chance every 10 minutes to be rewarded 3.125 BTC by validating a block.

Choose between the Skeleton (naked) or Shielded (protected) or Solo Warrior V.2 model to suit your mining needs.

The Skeleton model of the Solo Warrior V.1 is a sleek, open-frame design for compact setups, while the Shielded model includes an acrylic case for added protection against impacts and dust – a travel companion if you want. The Solo Warrior V.2 Skeleton builds on the foundation set by the V.1 with an integrated display, offering real-time performance tracking and more convenience for users who want to monitor their mining status directly on the unit. Like the 'SW' V.1 Skeleton, it maintains the sleek, open-frame design, ensuring compactness and efficiency all the way.

All, however, offer the same performance and low power consumption (the v.2 onmly uses up to € 0,40 cents per year in electricity!

Absolutely! Setting up our Solo Warrior is as easy as 1-2-3, even for complete beginners.

All our Solo Miners are designed with a user-friendly interface to make your mining journey easy and straightforward from the moment you plug your Solo Miner in a power source. For those who select the free pre-installation option of the BTC mining Software, we provide an easy-to-follow setup guide to get you mining in just 5 minutes. Here’s how simple it is:

  1. Connect your Solo Warrior to a power source: For an effortless start, we recommend adding the Solo Warrior Power Cable.
  2. Connect to the Solo Warrior’s WiFi network: Use your phone or PC to connect to the WiFi network specified in the setup guide.
  3. Enter your details: Provide the requested information, including:
  • The WiFi credentials of the network you want your miner to connect to
  • Your BTC wallet address
  • (Optional) Adjust any pre-configured settings as desired

Save your settings: Once saved, your Solo Warrior is ready to mine!

That’s it; no complicated steps or technical expertise required. We’ve made the process as simple and seamless as possible so you can focus on what matters: mining your first block.

Please note: make sure to select the free pre-installation service for the BTC mining software if you don’t intend to install your own mining software!

With the Solo Warrior, mining has never been easier - or cheaper. This ultra-efficient device uses just 1.3 watts of power - less than a small LED bulb! The 'SW'V.2 uses only 0,5 kWh (€ 0,20) per year more..

Letting a Solo Warrior V.1 or V.2 run 24/7 for an entire year cost of only about €3.60 - € 4.00 in electricity (at an average rate of €0.30 per kWh).

Here’s where it gets exciting: at such a low cost, your chance to win the 3.125 BTC blockchain comes at almost no cost. Every block you validate could lead to a life-changing reward, all while barely making a dent in your energy bill.

Why wait? With the Solo Warrior, you’re mining smarter, saving money, and chasing big rewards - all from the comfort of home or wherever you decide to bring the Solo Warrior to!

Absolutely! The Solo Warrior is designed to give you complete control over your mining experience. While we offer an easy, free pre-installation service for specialized Bitcoin mining software for getting started quickly, you are totally free to use any type of mining software compatible with the Solo Warrior we don’t provide guides for setting up specific mining software. We do provide Bitcoin mining software when you specifically opt for this service at the check-out! 

But don't worry - setting up mining software is totally doable, especially if you have some experience and a basic understanding of mining software/hardware installation. It’s not impossible by any means, and plenty of beginners have successfully configured their devices with a bit of research!

In theory, Solo Warrior can mine any cryptocurrency based on the SHA-256 algorithm. This includes Bitcoin (BTC), which is the most popular, and other 'Alt-coins' that use the same hashing method. Essentially, the Solo Warrior gives you the freedom to mine a wide range of coins that share this common structure.

With the Solo Warrior, you're not locked into just one option. You get to tailor your mining journey with your preferred mining software, and dive into the exciting world of solo mining, all while customizing your setup to fit your goals!

The Solo Warrior is a versatile (solo) mining device that allows you to mine Bitcoin and various 'alt' coins. If you choose our free pre-installation service of the Bitcoin mining Software, we’ll set up everything for you, so you can start mining right away!

If you prefer to set up the software yourself, you will need to install mining software that is compatible with the Solo Warrior. While we don't provide specific guides for setting up software, it’s certainly not impossible with some basic knowledge of mining tools.

You’ll see a notification in the dashboard of the Solo Warrior V.1 mining software when your Solo Warrior successfully validated a block and your wallet got rewarded the 3.125 BTC. In case you have the Solo Warrior V.2, you'll see that your device has been awarded the 3.125 BTC directly on the build in screen!

Easiest way to know is by setting-up notifications of your BTC wallet for any incoming transactions; you’ll then get notified when the 3.125 BTC reward is added to your wallet!

If you encounter any software issues or errors, a quick fix is often as simple as removing the power source (unplugging the power cable) and reconnecting it 30 seconds afterwards. This helps to reset the system and can clear up minor glitches.

If that doesn’t solve the problem, try holding the reset button for 5 seconds to reset the device entirely when connected to the
power source.

And don’t forget, our dedicated support team is here to help! If you run into any trouble or need assistance with setup, troubleshooting, or technical questions, don’t hesitate to reach out to us; we’ll be happy to assist you in getting your Solo Warrior up and running smoothly!

Yes, we offer a warranty that covers manufacturing defects, ensuring the Solo Warrior meets the high standards we set for all of our products.

While no defects should be expected, things sometimes don't turn out the way we want them. In the unfortunate case that you encounter any manufacturing defects, we’ll be here to help! Please note that discoloration of electronic hardware is not covered under this warranty, as it does not typically affect the functionality or performance of the device. 

For a complete understanding of our warranty coverage and any applicable terms, please refer to our Terms & Conditions.

The Solo Warrior is the ultimate Solo mining companion for BTC mining, designed to deliver performance, ultra-low energy consumption, and modular flexibility -everything you need to dive into the world of solo Bitcoin mining. The Solo Warrior is:

- Affordable & Efficient: You don’t need to spend a fortune to get started. The Solo Warrior V.1 gives you a low-cost entry into Bitcoin mining, with just €3.60 per year in electricity costs for 24/7 operation. That’s a whole year of mining for less than the cost of a fancy lattes!

- Bitcoin-Focused: The Solo Warrior is optimized for Bitcoin mining using the SHA-256 algorithm, so you can focus on validating Bitcoin blocks and earning 3.125 BTC whenever you hit the jackpot. This is your chance to join the global Bitcoin “lottery” and potentially see big rewards!

-Easy to Set Up: Getting started with solo mining has never been easier. The Solo Warrior offers a beginner-friendly setup that gets you mining in minutes. No technical expertise required—just plug in, connect, and you’re ready to go. Want to make it even easier? Choose our free pre-installation service, and we’ll handle everything for you!

If you’re curious about mining Bitcoin and looking for an affordable, efficient, and easy-to-use device, the Solo Warrior is your perfect entry-level solution. Start your solo mining journey today, and who knows - you might be the next lucky miner to claim 3.125 BTC!

The Basics – Crypto, Mining & the Blockchain

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Cryptocurrency is a type of digital or virtual currency that uses cryptography for security. Unlike traditional currencies issued by governments (like the euro or dollar), cryptocurrencies are decentralized and typically run on blockchain technology.

Bitcoin is the most well-known cryptocurrency, but there are thousands of others, like Ethereum, Litecoin, and many more.

Blockchain is the technology that underpins Bitcoin and other cryptocurrencies. It’s essentially a decentralized digital ledger that records transactions across many computers, ensuring that no single entity has control over the entire network.

Each "block" contains a list of transactions, and once a block is full, it’s added to the "chain" in a secure and immutable way. This system makes it nearly impossible to alter any transaction once it has been recorded, ensuring transparency and trust within
the network
.

Blockchain is widely used not only for cryptocurrencies but also for various applications like supply chain management, voting systems, and digital identity verification.

When you send or receive cryptocurrency, the transaction is recorded on the blockchain.

The transaction is verified by a network of computers (often called miners (YOU) or validators) that check the details and ensure everything is correct.

Once verified, the transaction is added to the blockchain and cannot be altered, ensuring trust and security.

Bitcoin is a type of cryptocurrency that operates on a decentralized network. Unlike traditional money, which is controlled by central authorities (like governments or banks), Bitcoin is managed by its users. It’s based on a peer-to-peer network and doesn’t rely on a single institution to control its supply or value.

Bitcoin is also divisible, meaning you can own small fractions of a Bitcoin, making it accessible to anyone, regardless of budget.

Cryptocurrency mining is the process of using computer power to validate transactions on a blockchain network. Miners solve complex mathematical problems to confirm the legitimacy of transactions, and in return, they are rewarded with cryptocurrency.

In Bitcoin mining, for example, miners compete to solve these problems, and the first one to succeed adds a new block to the blockchain and receives newly created Bitcoin as a reward.

A cryptocurrency wallet is a digital tool that allows you to store, send, and receive cryptocurrencies like Bitcoin. Unlike a physical wallet, which stores cash or cards, a crypto wallet stores your private and public keys. These keys are required to access your cryptocurrency and authorize transactions.

There are two types of wallets: hot wallets (online) and cold wallets (offline). Hot wallets are easier to use for everyday transactions, while cold wallets provide added security by keeping your keys offline.

To mine crypto or Bitcoin, you need mining software, which connects your mining hardware to the crypto currency network and enables you to mine.

The Solo Warrior V.1 works with best with the BTC software through our pre-installation-service, although various mining software work. If you don't opt for the pre-installation, setting up the software will require some technical knowledge, but it’s certainly doable, and the Solo Warrior V.1 is versatile enough for most setups.

The legality of cryptocurrency and mining depends on the country you live in, and it can vary widely from one place to another. Here's what you need to know: 

  • Legal: In many countries around the world, crypto currencies are legal to use, meaning you can buy, sell, and trade them without breaking any laws. Same goes for the mining of these crypto currencies However, some countries have set rules to regulate how cryptocurrencies can be used to prevent issues like fraud, illegal transactions, or money laundering. These rules often focus on things like taxation and ensuring that cryptocurrency exchanges (where you can buy and sell crypto) are operating fairly and safely.
  • Regulated: Some countries have decided to put specific regulations in place for crypto currency businesses to ensure that they are operating transparently and securely. This helps protect people who use crypto by ensuring that businesses are following proper procedures. For example, these regulations may require cryptocurrency exchanges to verify their customers' identities or to have certain security measures in place to protect user funds.
  • Restricted or Banned: On the other hand, some countries have placed heavy restrictions on cryptocurrency use or have banned it altogether. This is usually because governments are worried about things like financial instability, money laundering, or fraud. In these countries, using cryptocurrency could be illegal, and there may be penalties for doing so.

If you're interested in using cryptocurrency, it's very important to first check the laws in your country. Make sure you're aware of whether it's legal or if there are specific regulations you need to follow. Always stay informed to avoid any legal trouble!

Transaction fees are fees paid to miners or validators who process and confirm transactions on the blockchain network. For Bitcoin, the fees can vary depending on the network’s congestion, the size of the transaction, and the mining difficulty.

Higher fees can result in faster transaction confirmations, while lower fees might take longer to confirm.

When using the Solo Warrior V.1, your main focus is on mining, but you should be aware of the fees involved when transferring or spending your earned Bitcoin.

If you don’t have a Bitcoin wallet yet, no worries! You can easily set one up in just a few minutes. Here’s how you can do it:

- Hot Wallets:

These hot wallets allow you to create a Bitcoin wallet and store multiple other cryptocurrencies. They do not require personal information for registration. Always verify that you're using the legitimate version from the official website.

- Cold Wallets (Recommended for Security):
For maximum security, you should consider using a hardware wallet such as Ledger or Trezor. These devices store your Bitcoin offline, making them much more secure for long-term storage.

Keep in mind:

  • Always verify that you are downloading the wallet software from the legitimate website.
  • After creating your wallet, make sure to write down the seed phrase (backup phrase) and store it securely. This is the only way to recover your wallet if you lose access to your device.

Other questions you might have

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No, we are absolutely not a dropshipping store. Here’s why and what that means for you:

Quality you can count on:
We source our products directly from EU suppliers and store them in our own warehouse in the Netherlands. Every Solo Miner is fitted with the latest mining software and thoroughly tested by our team before shipping, so you know you're receiving a well-prepared product.

Faster shipping:
By managing our own stock, we’re able to ship your order quickly without the delays that can come from third-party dropshipping suppliers in a long chain. Your Solo Miner is sent directly from our facility, helping to keep delivery times short and predictable.

Customer protection:
With full control over our process - from procurement and testing to shipment - we ensure that each product meets (y)our quality standards. This approach also makes it easier for you to get support or address any issues that might come up, as we’re familiar with every part of your Solo Miner’s journey.

Direct and Reliable Support:
Our hands-on involvement means that if you have any questions or concerns, our support team is well-equipped to help you directly. We’re here to guide you through setup and ensure that everything runs smoothly, giving you peace of mind. Need help? Contact us now!

We believe in straightforward quality and clear processes, so you can focus on your mining activities without worrying about unexpected issues.